Privacy Policy — Hanji Maintenance Desk

Last updated November 1, 2026

The Maintenance Desk is an internal tool of Hanji Ventures, used by our staff to report and track repairs at our offices, warehouses and vehicles. It is not open to the public.

What we collect

• Feishu sign-in: your name, Feishu account ID and, if your Feishu account has one, your e-mail address. We use them only to know who you are and what you may see. We do not read your Feishu messages, documents or contacts.
• Maintenance records you enter: issue descriptions, photos of the problem, the repair and receipts, names and contact numbers of the staff reporting, repair costs and comments.
• Activity log: who viewed or changed which ticket, when, and from which IP address.

How we use it

Only to run maintenance: routing requests, following up on repairs, sending Feishu notifications about tickets to the people responsible, and month-end cost reports. We do not sell or share it.

Where it is stored

On our own server in Singapore. Photos are private and are only shown to signed-in staff who may see that ticket.

How long we keep it

Maintenance records are kept as part of our property and accounting records. When someone leaves, their access is switched off; tickets they filed remain on record.

Contact

HR / Admin, Hanji Ventures.